August 3, 2021

Mutual Fire Insurance Ranks as Five-Star Carrier 2021

Mutual Fire Insurance is honoured to be rated a Five-Star Carrier in 2021!

Each year, Insurance Business Canada asks hundreds of insurance brokers from across the country how well insurance companies are meeting expectations. Agents and Brokers rate their carriers on a scale of 1 to 10 across ten categories and provide valuable and constructive feedback through their comments.

This year, Mutual Fire Insurance earned five stars in these categories:

  • Broker communication
  • Claims processing
  • Competitive rates
  • Overall service level
  • Range of products
  • Underwriting expertise

When asked about the five-star rating, President and CEO, Darin Lord Nessel said

“An achievement like this is built on the work we do day-in and day-out. From the underwriting floor to the claims team to the front desk, each member of our staff is empowered to embrace change to serve our broker partners, members, and policyholders. MFI has always been a Five-Star Carrier to me and the management team. Now, we can celebrate an official accolade ranking Mutual Fire Insurance with the top carriers in Canada.”

Partner service is at the heart of our mutual history and Mutual Fire Insurance was thrilled to learn brokers gave the Company five stars in overall service level, broker communication, and claims processing. Thank you to all of the broker partners who took time to complete the survey and provide feedback. Mutual Fire Insurance will continue our efforts in becoming your mutual insurer of choice.

Read the full Five-Star Carrier Report to learn more.

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