LEADERS IN INDUSTRY

Executive Team

We are proud of the Executive Team leading Mutual Fire Insurance. Read on to learn a little more about them.

Darin Lord Nessel, CIP, ARe

Darin Lord Nessel, CIP, ARe

President & CEO

What do you do?

I have the executive oversight of day-to-day operations at Mutual Fire Insurance. I guide the company and our passionate executive team to achieve our goals by living and breathing our vision and culture.  I am involved in various mutual insurer initiatives and industry conventions to maintain our voice and presence in the industry.

 What is your background and education?

Before joining Mutual Fire Insurance in 1994, I worked in construction, sales, and insurance adjusting. The broad experience and people management lead me through various positions at Mutual Fire Insurance, contributing to becoming CEO in 2007.  I have earned both the Chartered Insurance Professional and Associate in Reinsurance designations.

When you were a kid, what did you want to be when you grew up?

That’s easy, when I was growing up, I wanted to be a hockey player in the NHL. This was my dream career! Think of it – when you ask an NHL player what they do for a living they will answer I PLAY hockey.

Jason Christopherson, CPA, CGA, BAccS, ARe

Jason Christopherson, CPA, CGA, BAccS, ARe

Chief Financial Officer

What do you do?

From analyzing financial statements to evaluating reinsurance to strategic planning and working with our broker partners, every day is different, and I love what I do.

What is your background and education?

My first job was at a video store as a teen through which I grew and became to Assistant Controller at their head office. From there I became Finance Manager at the BC operations of a large corporation, and later onto another role externally as VP of Finance. I have a Bachelor of Accounting Science and have earned the Chartered Professional Accountant, Certified General Accountant, and Associate in Reinsurance designations.

What community initiative are you most passionate about and why?

I often volunteer at the Vancouver Police Museum. Their mandate is to collect and preserve the history of the Vancouver Police Department with a focus on education opportunities for youth. Working with the Board has given me a distinctly different perspective on our police authority and a renewed appreciation for what our police do. I also volunteer with Surrey Cares Community Foundation which donates grants to non-profits and scholarships in Surrey, BC.

Pamala Louttit, CIP

Pamala Louttit, CIP

Vice President, Claims

What do you do?

As Vice President of Claims, I am responsible for the overall management of claim service determination and delivery in all provinces. I mentor and guide our internal team of examiners, and our key partners and vendors, to provide exceptional customer service when it is needed most – during a loss.

What is your background and education?

I worked briefly in the banking industry, as a unit clerk in a hospital, and was a partner in a family business. I’ve spent over 17 years here at Mutual Fire Insurance in the claims department loving every minute of it. I have also earned my Chartered Insurance Professional (CIP) designation and have taught various CIP classes throughout my career.

What community initiative are you most passionate about and why?

I am proud to lead the Donations Committee at Mutual Fire Insurance. Our staff members are passionate and willing to come forward and support their community. My community concern is supporting homelessness initiatives. Everyone deserves a home and – as a society and as a government – we need to step up. Even small gestures make a difference, like buying a sandwich for someone.

Pete Smith

Pete Smith

Chief Information Officer

What do you do?

From privacy management to infrastructure planning to product and rating development, I run all aspects of the technology department for Mutual Fire Insurance.

What’s your background and education?

Before joining the team at Mutual Fire Insurance, I spent several years working as a broker and then moved into financial services holding various positions in a large local credit union before transitioning to Information Technology. Most recently before Mutual Fire Insurance, I had moved to a global financial institution where I was a member of their Crisis Management team working with staff from multiple countries and departments to ensure minimal downtime for technology.

When you were a kid, what did you want to be when you grew up?

As a child, I had imagined many potential careers including police officer, pastry chef, and jeweller.

Clare Stewart, ACIP, CAIB

Clare Stewart, ACIP, CAIB

Chief Operations Officer

What do you do?

My role as COO encompasses various detail from all departments. While working closely with our VP of Underwriting, I also work to ensure that our company operations work to their best capacity for all internal and external partners. Change adaptation and project management are key details that are integrated into my daily work.

What’s your background and education?

Like many individuals in our industry, I happened upon insurance by chance – and I am so happy I did! My previous roles vary from contact centre management to sales management to underwriting and everything in between. I am very fortunate to have worked with, and be mentored by, some of the best industry professionals. I have earned my advanced Chartered Insurance Professional and Canadian Accredited Insurance Broker designations.

What community initiative are you most passionate about and why?

For the past 15 years, every November and December, I spend a around twenty hours a week handing out goods to the less fortunate. I also am passionate about the well-being of senior citizens. With a growing aging population and lack of resources, it is important that we reach out to lend a hand, an ear, or to just be there. Loneliness among senior citizens is at an all time high and I believe we can work together to lessen this debilitating threat on their mental wellness. I firmly believe that if we all start to look for commonalities between us, instead of differences, we will start to close the gaps in society that push us apart.