Our claims team is readily available to support policyholders affected by a flooding, overland water, inclement weather, and under evacuation order by a civil authority. For any emergency evacuation claims, MFI can use e-Transfer to assist policyholders.

Connect with your insurance broker to make a claim or report a claim Monday to Friday 8:30am to 4:30pm Pacific Time by emailing claimsreporting@mutualfirebc.com

For urgent after-hours claims, please call:

  • 855.535.0554 BC
  • 877.896.0113 AB, SK, MB, or ON

Evacuating your Home

Being asked to leave your home at a moment’s notice means you have no time to pack.

Did you know your insurance policy may include coverage for emergency evacuation expenses? Out of pocket expenses related to the evacuation like additional clothes, lodging, and meal expenses can be covered. Check your policy or speak with your insurance broker to learn more.