August 3, 2017

Coming Home After a Wildfire Evacuation Order is Rescinded

Coming Home After a Wildfire Evacuation Order is Rescinded

By | Home, Mutual Fire Insurance | No Comments

Several wildfires in British Columbia’s Central Interior are under control thanks to the determined efforts of first responders and volunteers. Mutual Fire Insurance is monitoring the situation and our dedicated claims representatives are readily available in person, by email, and on the phone to communicate with families evacuated by the fires.

As evacuation orders are rescinded in some areas, we wish residents a safe return on their journey home. Check the Drive BC website to plan your route. Drive with care and follow all recommended travel routes.

Areas of the province with recent downgraded Evacuation Orders include:

  • Homes along Summer’s Creek Rd. in Princeton
  • The City of Williams Lake
  • Sugarcane
  • 150 Mile House
  • Fox Mountain
  • Esler
  • Pine Valley
  • Springhouse
  • Kleena Kleene area
  • Cache Creek North (Electoral Area “I”)
  • East of Clinton partial
  • Hihium Lake (Electoral Area “E”) partial
  • Loon Lake partial
  • Cache Creek North (Electoral Area “E”)
  • Boston Flats Mobile Home Park
  • Back Valley Road area east of Cache Creek partial
  • Highway 20 west of Fraser River
  • Louis Estates properties
  • Indian Reserve #1 Shorelines of Okanagan Lake

Evacuation updates are made regularly on the Emergency Info BC website. Remember that many of these areas remain on Evacuation Alert, so it is important to restock your emergency kit with water, first aid, medications, and supplies in case an Evacuation Order is issued again.

I’m Home, What’s Next?

Whether you were gone for a few days or a few weeks, returning home can be a startling experience. Your surroundings may look very different from when you left. If your home is safe to enter, proceed inside and remember these tips to ensure a smooth claims process.

Spoilage

Be cautious with food stored during your time away. Damage to food occurs from unsafe temperatures, smoke, ash, fire retardant, and loss of power. Discard food that is spoiled, as well as food that has been stored in a refrigerator or freezer that has lost power, even if the power has since been restored. Throw out all food that has spoiled. Keeping an inventory of what was lost will help you make a claim for the cost of the food on your home insurance policy.

Smoke Damage

Even though you closed windows and doors when you left, your home may have smoke damage. Our claims representatives can help answer any questions you have.

Fire Retardant

The red fire retardant used by first responders may be on top of your home, shed, or detached outbuildings. It can be removed easily with water. If the fire retardant is dry, scrubbing, and even power washing, may be required. If not, this cleaning can be covered by your home insurance policy.

Contact Claims Representatives

Some residents may be facing a home that has greater damage from fire. If your home is not safe to enter, or is no longer standing, please contact us immediately for assistance.

We encourage you to call our claims line for help when you return to your home.

  • 604.881.1250 from Monday to Friday, 8:30am to 4:30pm.
  • 855.535.0554 outside of the above hours.

You may also email us directly at claimsreporting@mutualfirebc.com

July 24, 2017

BC Wildfire Update

BC Wildfire Update

By | Media Release, Mutual Fire Insurance | No Comments

Assistance for Residents Returning Home

LANGLEY, BC –  Several wildfires in British Columbia’s Central Interior are under control thanks to the determined efforts of our first responders. Mutual Fire Insurance is monitoring the situation and our dedicated claims representatives are readily available in person, by email, and on the phone to communicate with families evacuated by the fires.

As evacuation orders are rescinded in some areas, we wish residents a safe return on their journey home. To see if you can return home, check for evacuation updates on the Emergency Info BC website.

We encourage you to call our claims line for help when you return. We are here to assist you.

  • 604.881.1250 from Monday to Friday, 8:30am to 4:30pm.
  • 855.535.0554 outside of the above hours.

You may also email us directly at claimsreporting@mutualfirebc.com

Our thoughts remain with the residents and communities affected by these wildfires.

Click here for a PDF version of the media release.

July 19, 2017

Partnering with Integris to Support BC’s Interior

Partnering with Integris to Support BC’s Interior

By | Community, Mutual Fire Insurance | No Comments

Warm weather and high winds continue to fuel the flames of over 120 fires in British Columbia. Many communities are on Evacuation Alert and over 40,000 people have evacuated for safety in other cities because of the fires. Accordingly, our province has declared a state of emergency for the first time in fourteen years.

Imagine leaving your home with short notice – a fire on your heels. It is impossible to carry all that you need on your back.

Mutual Fire Insurance (MFI) wanted to help families displaced by the fires. We knew a good portion of evacuees fled north to Prince George and we decided to work with our broker partner, Integris Insurance – a division of Integris Credit Union.

A Donation with Impact

Quesnel donation to fire fightersMoved by the overwhelming need for help in our communities, MFI stepped forward with a $10,000 donation to care for evacuees in the north. We partnered with Integris as they have strong connections with leaders and charitable organizations throughout the region– specifically in the cities of Prince George, Quesnel, and the Village of Clinton. By letting their connections know they had flexible financial resources, together we have supported relief efforts in unique and responsive ways. So far, we have been able to:

  • Deliver food, propane, and gas cards to fire fighters
  • Purchase toys, games, and books for young children
  • Buy essentials for pets like food, medication, and a refrigerator for medicine storage. Fridge donated to SPCA
  • Purchase board games for youth aged 12 to 18
  • Purchase water, batteries, and gas cards for the Pet Safe Coalition

Integris Truck Delivery BC Wildfire Sheet Sets and PillowsIntegris also contributed a $5,000 donation to purchase sheet sets and pillows for people using the cots in evacuation centres. While the wool blankets provided by disaster relief services do offer warmth, they can be uncomfortable for some. The sheets and pillows were a welcome relief for the people in the evacuation centres.

People who have been displaced need the resources provided at evacuation centres; however, many of the items Mutual Fire Insurance and Integris provided are not necessarily offered by the Red Cross, Salvation Army, and/or government funds.

Insurance Industry Challenge

Mutual Fire Insurance, together with Integris, challenge the insurance industry to make a donation to a local organization in a city with a crisis centre to help evacuees and first responders. No amount is too small. We encourage you to post to social media and use the hashtag #BCstrong.

Follow MFI on Twitter and LinkedIn.

Follow Integris on Facebook, Twitter, and Instagram.

July 17, 2017

Supporting Kamloops During BC’s Wildfire Crisis

Supporting Kamloops During BC’s Wildfire Crisis

By | Community, Mutual Fire Insurance | No Comments

This past Friday, as fires raged through BC’s Interior, communities evacuated hoping their friends and neighbours made it out OK. Our arrival to a hotel in Kamloops for an unrelated work matter was a shared experience with evacuees and volunteers roaming the lobby. Many scurried about, worried looks on their faces as they held hope and tried to hide signs of their desperate worry. We were staying at the Sandman Signature that volunteered their ballroom space for a makeshift evacuee donation centre. Moved by the amount of people in need and the genuine concern of the employees and volunteers, a colleague and I stopped into the donation centre to see how we could help. One of the volunteers jumped at the opportunity to talk to us. They were desperate for food that contained protein. Clean underwear was scarce and they had to turn away families in need of baby food and formula.

We needed to find a way to help.

Through a few quick emails and phone calls back home, the senior leadership at MFI sent $5,000 immediately to help the donation centre. We turned the $5,000 into food, underwear, baby goods, and gas cards. We were grateful to do this on behalf of the company.

BC Wildfire Kamloops DonationWhen we arrived to the donation centre to drop off the items, three of six volunteers were left. Two volunteers by the door that said they would be a minute to help us as another sorted the goods inside. I heard a cheerful voice say, “I will just be a minute, I have to just put my leg on” as a woman readied herself to help us carry boxes in. She  proceeded to put on her prosthetic leg from the knee down and explained to us that she would do her best as she had lost her leg to cancer.

Another woman held the door for us and proceeded to take boxes from the car. You could tell she was in pain. We asked her to sit tight and let us carry them in as they had been working all day. She had tears in her eyes and just kept saying, “thank you, thank you” over and over again. By the time we put the last boxes down, we were blown away by their stories.

The first woman with the prosthetic leg was going for an 11th surgery on her limb impacted by the cancer she had. She expressed how she was just so happy and grateful that she had beat cancer and was adamant that she would never have to get chemo again. The second girl shared with my colleague that she had a small infant at home so her family was on a limited income. She was the one that organized this donation centre and, even though she has an upcoming back surgery, she was happy that she was able to help now. The other person was humbled to help, repeatedly smiling and saying thank you as she fought off exhaustion.

These women, all with their own stories and physical ailments, were providing everything they could for others. We shared stories and tears with them. They shared their gratitude back to all those that sent them good thoughts and donations.

We left with our hearts full of hope for those impacted. I have always been proud to work in an industry that provides help to people in some of the most trying moments of their lives. MFI, and many other industry partners, have furthered this by donating to help those affected and, in doing so, we are doing more than providing goods, we are giving them hope that their lives will again have normalcy.

July 10, 2017

BC Wildfire

BC Wildfire

By | Media Release, Mutual Fire Insurance | No Comments

Mutual Fire Insurance: Central Interior and Cariboo Region Wildfires

LANGLEY, BC –  As of this morning, news outlets report over 130 fires and an estimated 10,000 evacuees from the BC Central Interior and Cariboo regions. A state of emergency is in effect for the entire province as the fires continue to burn. Safety is a top priority, please follow all recommendations by local government and authorities. Evacuation centres have been set up and we encourage you to register at the nearest centre.

Wildfires such as these can change rapidly. We will continue to update our website with information for our policyholders and broker partners.

Important Policyholder Information

Mutual Fire Insurance is monitoring the situation and our claims team is readily available by email, phone, and on the ground to provide support and guidance to you. We will utilize e-transfer or wire transfer to assist you as your claim comes in.

To receive your e-transfer or wire transfer, please be prepared to provide our representative with your e-mail address or banking information. We kindly ask that you keep all receipts associated with your emergency evacuation expenses.

How to Make a Claim

We are here to assist you. Please call us to file your claim at:

  • 604.881.1250 from Monday to Friday, 8:00am to 4:30pm.
  • 855.535.0554 outside of the above hours.

You may also email us directly at claimsreporting@mutualfirebc.com

Our thoughts are with the residents and communities affected by these wildfires. We share the deepest gratitude for the efforts made by all first responders and our hope is that they return home safely. Thank you to our broker partners for their offered support.

Click Here for a PDF version of the Media Release

June 15, 2017

New Hire Announcement: Josef Hanus

New Hire Announcement: Josef Hanus

By | New Hires | No Comments

Growing to Support You

The Farm team at Mutual Fire Insurance welcomes Josef Hanus to the team!

Josef brings both passion for hands-on underwriting to Mutual Fire Insurance and an appetite to work on complex files. He is ready to support our commercial farm broker partners across Canada.

Outside of work, Josef enjoys skiing and European vacations.

Explore our website to learn more about our Farm Insurance products.

June 12, 2017

New Hire Announcement: Moe Aitchison

New Hire Announcement: Moe Aitchison

By | New Hires | No Comments

Growing to Support You

The Farm team at Mutual Fire Insurance is pleased to introduce a new member, Moe Aitchison, CAIB.

Before coming to MFI, Moe spent the last 15 years as a broker and worked in personal lines, commercial, farm, and management. Moe is ready to support our commercial farm broker partners across Canada with his broad scope of expertise!

In his spare time, Moe plays and referees hockey and enjoys time with his family.

Explore our website to learn more about our Farm Insurance.

May 1, 2017

Mutual Fire Insurance Declares Premium Refund for Qualifying 2016 Policyholders

Mutual Fire Insurance Declares Premium Refund for Qualifying 2016 Policyholders

By | Membership | No Comments

Mutual Fire Insurance had a healthy and profitable year and we are pleased to announce positive financial results for 2016.

After meeting set financial conditions for the company, the Board of Directors declared a refund of premiums for qualifying member policyholders. Over the last ten years, MFI has been in the position to declare a refund six times. Those refunds now total approximately $1.9 million dollars.

Chair of the Board, Don Hooge commented, “I am pleased to report that – through the efforts of our strong, capable, and energetic team – Mutual Fire Insurance delivered on our many initiatives for 2016. On behalf of the directors at Mutual Fire Insurance, I am proud to announce that because of our strong reinsurance program, our commitment to solid underwriting fundamentals, our prompt, efficient and fair claims handling, along with improved operational efficiencies in all departments, we earned a solid income for the year. So, in the true sense of a mutual company, the Board of Directors has declared a premium refund.”

President & CEO, Darin Lord Nessel added, “It is evident that Mutual Fire Insurance has the dedicated team and strong corporate culture in place to move our company in a positive direction towards conservative growth and continued financial stability. 2017 will deliver new products and increased internal effectiveness, all with a focus on unparalleled services for our members and key partners. We believe in what we do and our passion will continue to achieve the objectives we have set forth.”

The 2016 Annual Report is also available for more details on our financial results.

April 3, 2017

The New MutualFireBC.com

The New MutualFireBC.com

By | Mutual Fire Insurance | No Comments

Welcome to the new Mutual Fire Insurance website!

Our teams have been hard at work developing a new site with a refreshed design. We have more information about our farm, hobby farm, commercial, and home insurance. Plus, details on how to become a member policyholder and profiles of our Board of Directors.

We invite you to explore the site! Here are a few pages to get started:

December 16, 2016

New Director, Business Development

New Director, Business Development

By | Mutual Fire Insurance, New Hires | No Comments

Welcome

Darin Nessel, CEO is pleased to welcome Denise Yeng as Director, Business Development to The Mutual Fire Insurance Company of British Columbia.

Denise brings over 10 years of industry experience with Economical Insurance, RSA, and AIG – first in underwriting then specializing in business development for personal and commercial lines. She brings a customer-centric approach to her role at MFI by bringing broker relationships to the forefront and redefining what it means to be a member of a mutual. MFI is an organization that embraces change and is developing a strong leadership team to build a fresh, re-energized company.